Ongoing Real-Time Social Media Monitoring

Your Brand Reputation

You have hundreds or even thousands of satisfied customers, yet all it takes is one negative link or posting to damage your reputation. Tracking what's being said about your company online – both locally and globally requires constant vigilance. If you're seeing negative listings on the first few pages of Google, you can bet that many of your customers are seeing them too. And that's going to influence their decision to do business with you.

• Monitor the conversation around your brand across millions of sources, all in one place.
• Develop your social media awareness and participate in the conversation
• Get unfiltered customer feedback on your new products, campaigns and initiatives – from actual customers
• Track what is being said about the executives or key management within your organization.
• Track mentions across mainstream news, blog and social media all in one place.
• Auction Monitoring – EBay/Classifieds and Craig’s List

Track your company

• Keep an eye on your company’s mergers and acquisitions.
• Stay aware of opportunities within your company.
• Be the first to know if there is a potential downsizing within your organization.

Track your name

In the era of the Internet, your good name is at risk more than ever before - agitation can transform into defamation with just a few clicks on the computer. It may only take a few seconds for something negative to be posted about you, but it can stay on the web forever.

Protect yourself and your family from untruths, inaccuracies and private matters being said about you online. Hear what the public is saying about you first hand.

Confidentiality – Any information we become aware of either from you or from our investigative sources is strictly confidential. The information remains between us and you (as an individual).

Track your clients

We offer professional client management services.

• Use our information as a tool to help negotiate salaries.
• Keep an eye on your clients to make sure …

Track your competition

They are watching you, are you watching them? Know what your competitors are doing the minute they make a move in the market.

• Keep an eye on your competitors messaging to identify their weak points and exploit it
• Discover new competitors on the horizon

Track your investments

• Monitor your portfolio, specific money managers, or even the names of the entrepreneurs you have invested in.
• Identify market intelligence on your investments in places you didn’t know existed
• Get unfiltered customer feedback on the products and services your investments deliver
• Better understand the competitive landscape with intelligence on existing and emerging competitors
• Use trending reports to gauge swings in momentum
• Monitor what is being said about Global Fortune 2000 companies.

Sales Prospecting

Equip your sales team with relevant information about their prospects and customers as well as the competition.

• Understand your prospects business so you can more clearly communicate the value your solution will bring to them.
• Build business relationships more easily by staying in the know about your prospects’ company and industry news.
• Provide your sales team with a daily briefing email that gives them everything they need to know so they can focus on closing business.
• Understand who the influencers are for a given topic so you know to whom you should make your pitch.
• Learn about consumer preferences and perceptions of their brands like never before.